Coffee is perishable. Here's exactly what we cover — and how to reach us when something goes wrong.
All coffee sales are final. We don't accept returns on opened or unopened bags for taste preference — coffee is a perishable food product and we can't resell it once it leaves our hands. That said, if something goes wrong on our end or in transit, we will make it right. No runaround, no fine print games.
Contact us within 7 days of delivery if any of the following apply:
For the Artisan Collection specifically: because we roasted that bag ourselves and it shipped within 48 hours of roast, we stand behind every bag. If there's any issue with an Artisan bag, email us directly and we'll handle it personally.
Email us at hello@good-dog-roasters.com with:
We'll respond within 2 business days. Approved refunds are issued to your original payment method within 5–10 business days depending on your bank.
Artisan coffee is small-batch, hand-roasted, and ships to Florida addresses only under Florida's Cottage Food Law. Before your month is roasted, you can cancel your allocation for a full refund — no reason needed. Once your bag is roasted it's perishable, so after that we can only refund or replace for damage or fulfillment error. Every bag is roasted fresh for that month's batch — there is no inventory sitting on a shelf.
Our Everyday Collection (Single Origin, Blends, Sample Packs, Tea) is fulfilled by a licensed commercial roaster through our fulfillment partner. The same policy applies — all sales final, exceptions for damage or wrong items. If there is a fulfillment error on your order, contact us and we will coordinate the resolution on your behalf.
Under Florida Statute 501.142, perishable food products are exempt from the standard return assumption. Our no-return policy on coffee is fully compliant with Florida law and is disclosed here, on our product pages, and at checkout.
Good Dog Roasters
Palm Beach County, Florida
Email: hello@good-dog-roasters.com
Last updated: April 22, 2026